CAN I CHECK MY ORDER STATUS?

Yes, you can check your order status from your GIVVTED account. If you don’t have an account yet, you can create one here or click the login button at the top of the page and then choose to sign up.

No, you don’t have to create a GIVVTED account, but having an account has many advantages.

Review past purchases.

Save items you’d love to have to your Wish List.

Save your personal details and payment details for the smoothest checkout experience.

Manage your personal details, delivery address, order status and order history.

Some of our items get restocked, but not all of them are.

If you want to receive updates about restocks in general, sign up for the GIVVTED Newsletter (see bottom of page) and follow our Facebook and Instagram to make sure you don’t miss out.

All items are in stock unless a “Sold Out” message is displayed.

Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.

It is not possible to add items to an existing order that you have already placed. After you placed your order, the order will be processed almost immediately. Once you’ve received your order, you can return the entire order or products you do not want to keep within 14 days.

If you have forgotten your password, change it here or follow the ‘Forgotten Password’ instructions on the ‘Sign in’ page.

You can enter your discount code after reviewing your shopping cart, click on ”CHECKOUT” to proceed with your order. On the ‘information’ page you can enter your personal details and address and the code in the field “Discount code.” Press the “APPLY” button and our discount will automatically be deducted from the total payment.

It is not possible for us to supply products with custom print, as we pick the designs of our products carefully.

No, items in your shopping cart are not reserved. They are reserved as soon as you place an order and finalize the payment. If you want to keep a list of your preferred products, use the wish list but keep in mind that the products on your wish list are not reserved either.

After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details. In case you didn’t receive this e-mail within 2 hours, please contact us to ensure order validity.

You can pay using Visa, MasterCard, PayPal, iDEAL and Klarna pay later. The payment options can vary from country to country.

After selecting your preferred payment method, you will be redirected to the chosen payment gateway. Once your payment has been completed, you will return to Givvted.com and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to Givvted.com and you will see a notification containing the error. From that page you can choose a different payment method.

In case you received a virtual card (e-mail) you can simply enter it during check-out in your order summary.

You have free shipping on orders above €50. When your order total is lower than €50, shipping costs will be charged depending on your delivery address and method.

After you’ve filled in all fields on the left side of the page, you can review the shipping costs.

Givvted ships from the Netherlands. Duties and taxes may apply if you place an order from outside the EU. For countries within the EU, there are no custom charges.

Givvted shall not be liable for duties or taxes. Please be well informed before you place an order. Once your order has been shipped, it can no longer be cancelled. Only after you’ve received your order, you are able to return the item(s) free of charge.

Yes, all our shipments are insured until the moment you received the package.

We are unable to deliver to Post Office boxes and forwarding addresses, including Aramex addresses.

Yes, when you place your order you can enter the delivery address details, which can be different from your home address.

You can return your order free of charge within 14 days. Please note that the

You can return your order by completing the following steps:

  1. Go to:Givvted.com
  2. Fill in your order ID and your mail address
  3. Select the items you would like to return, choose for a Store Credit, Exchange (within Europe) or Refund.
  4. Choose your Return reason, continue and select ‘Free Shipping’.

After registering your return, we will send you a return label by email. Check the UPS website to find your nearest UPS Access Point.

Please note: In case you’re from outside the EU, please attach the Commercial Invoice to the package as well. You can find the Return label and Commercial Invoice in the email.

If you encounter any problems during the return process, please do not hesitate to contact us.

Your refund will either be issued to the original payment method used when placing the order. Shipping costs are refunded, when your items are faulty or if you return your complete order.

Please note that it can take up to 10 business days for the refund money to enter your bank account.

Klarna: If you’ve paid your order with Klarna, the paid amount of your returned items will be canceled on your invoice and it will be updated automatically. If you return your whole order, the entire invoice will be canceled. If you have not received your invoice, go to Klarna.com and download your invoice.

The right of withdrawal will not be restricted by the return/exchange requirements which you can consult through the website.

You can return your order free of charge. Please note: all items are returned in the same condition they were in upon your receipt. Please check our Terms & Conditions: Cooling-Off Period & Right of Withdrawal.

Givvted has several kinds of special offers. Every offer has his own return policy next to the standard 14 days return period.

Special packages

You can swap products included in a special package for a different type. It’s not possible to exclude a product from the package.

Refunds on special offers

Discounts will be recalculated before we process your refund.

Free goods

If you return an order that includes a free gift, this gift has to be returned. Refunds cannot be processed without the free products. If you return part of your order and the total amount falls below the stated limit for the free gift, the value of the free gift will be deducted from the refunded amount.

Free gift vouchers can be added to your order if you reach a specific order limit. If you return products which lowers to order limit, the return department can lower or cancel the amount on the gift voucher.

Gift vouchers

Gift vouchers can be used in more than one order. In case the order total is lower than the value of the gift voucher, the Gift Card with the remaining value will still be redeemable.

The right of withdrawal will not be restricted by the return/exchange requirements which you can consult here.

If you’ve placed an order over €50, shipping is free for some countries. If you return one or more items from your order and the total order amount falls below €50, we will charge you the shipping costs. For example: you order two Givvted scented sticks with a total of €58. You return one product. We will refund the €29 minus the shipping costs to your country.